What You’ve Been Asking
Frequently Asked Questions
CALL US IF YOU DO NOT SEE YOUR QUESTION!
Do you offer any discounts?
Yes! We have many discounts available! Please call us at 407-270-5444 to learn about all of our discounts or simply click here to see the top four we offer!
Do you take payment in cash form?
No we do not. All payments are made online via card.
Can you book parties that are over eight?
Yes, if you have a party of more than eight, feel free to call us to discuss the different options available. You can also check out our 'Group Packages' page to review special offers that we have for parties larger than six, special events, or cooperate events.
Do you have rooms available for children 4+?
Yes, we definitely do! We actually can modify the room to be easier for smaller children! Just give us a call and let us know in advance!
Can large groups of 9 or more play all together?
Yes, but in different rooms! We modify the rooms so that a large group can split into three rooms and communicate with each other to solve puzzles together so they can all escape from their respective room! However, you must call in advance for this modification to be added.
Can I bring my infant/toddler?
Yes, although, we ask you to book a private room or max the amount of players for the room so you do not inconvenience any other guests who might book with you and were not expecting a young child. However, it is entirely your choice.
Do you offer any refunds or cancellations?
We do not give refunds or cancellations. This is because if you book a time slot that someone else wanted, and you do not show up for the scheduled time, someone that may have been wanting that scheduled room would miss out on an opportunity. You do however, have the option to reschedule the booking. If you call at least 12 hours in advance, we can reschedule you one time for free. If you do not call before the 12 hours, we will charge you a $30 fee to move your reservation ($100 for the Late Night Lock-In) unless you have purchased our Booking Insurance. What is booking insurance? Booking Insurance is for those 'just in case' scenarios! For a fee added on at checkout, your booking is secured! We can move your reservation one time free of charge in case you need to reschedule even if it's past the reservation start time OR we can cancel your reservation and refund you HALF of the booking cost. (Refunds are not applicable for vouchers)
How late can we be to our booking?
It depends. If your party is the only group booked for the game, you may still show up late, but the game will end at exactly one hour after the initial time. If there is another group booked with your party, the rules will start at EXACTLY the time listed. If you do not show up before the doors CLOSE for the game, you can no longer play. If you show up during the rules, you can still join in.
What does it mean that you are pet friendly?
This means you can bring your fur-babies in and not be turned away! As long as you let us know you plan on bringing your pet-partner and your room is a PRIVATE ROOM, you're all set to go! We also have a rescue cat that is currently staying at our place of business.
If we purchased a gift certificate/voucher, how do we use it?
Any gift certificate/voucher purchased from AHE MUST be booked in advance over the phone with the exception of a Groupon voucher which MUST be booked online. DISCOUNT CODES CANNOT BE STACKED WITH A GROUPON. Please call us at 407-270-5444 to take advantage of your gift certificate/voucher.
Why isn't my Groupon code working?
There are many specifics to using Groupon codes. The top 3 issues that customers usually have is if the code they typed in is incorrect, they're trying to book Toxicity (which is not on Groupon) or they have a Groupon for Tuesday-Thursday and try to book during the weekend. If there are any other issues associated with a Groupon voucher, you can find most of the answers on the Groupon site itself or you can give us a call and we'd be happy to assist you with what we know.
Can I change my chosen room after I booked it?
If you book one of our rooms by normal payment, you may of course change your room of choice with no additional payment unless you are switching to our more expensive room (Toxicity) and your card would have an added on charge. Although, if you used a Groupon to book your room, we cannot change the room of choice because of contract purposes.